Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Most orders arrive within 15–30 business days depending on your location. We ask 1-3 business days to process your order then its off to the races. (shipping is often faster :) But the 15-30 days time frame allows for some wiggle room if any issues occur with our suppliers. We want to ensure you get nothing but the best! We prioritize US-based suppliers to keep delivery times as fast as possible.
Do you offer free shipping?
Yes! We offer free shipping on orders over $100.
Do you ship internationally?
We currently ship within the US. Stay tuned for international shipping updates!
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to follow your package every step of the way.
Returns & Refunds
What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in their original condition un damaged. Please reach out to us with any questions :)
How do I start a return?
Contact us through our contact page and our team will guide you through the process within 24 hours.
What if my item arrives damaged?
We're sorry to hear that! Reach out to us immediately with a photo of the damage and we'll make it right.
Products
Is your gear festival-ready?
Absolutely — everything in our store is hand-picked specifically for festival and rave culture. From flow arts to kandi, harm reduction to festival fashion, we've got you covered.
Are your products safe to use at festivals?
Yes! We carefully curate our products with safety and performance in mind. Always follow the included instructions for best results.
Do you restock sold-out items?
We do our best to restock popular items. Sign up for restock notifications on the product page to be the first to know.
About Rave Supply Co.
What is PLUR?
PLUR stands for Peace, Love, Unity, and Respect — the core values of rave culture. It's not just a saying, it's a way of life we believe in and build our brand around.
How can I contact you?
Reach us through our contact page and we'll get back to you within 24 hours. We love hearing from the community!
Do you have a discount code for first-time buyers?
Yes! Use code RAVE10 for 10% off your first order. Welcome to the crew! 🎉